2019-04-02 23:10:44 via Google
Absolutely amazing. I have used my own insurance for the last 20+ years. Recently it became too expensive for me, so I decided to go with the VA route. Had a minor medical issue and they were so nice and helpful. Quick resultion of my issue, and I hadn't set up an appointment first. I'm 50 years old and work in customer service and sales. To this day I have yet to receive the service that was provided to me by the va clinic in Burlington.
2019-02-15 21:07:04 via Google
I have received nothing but the best and most professional care from the Veterans Administration since returning from the Iraq War. The new Lakeside clinic is in a fantastic location, plenty of parking, and close to Lake Champlain Chocolates to boot! The VA in general has been excellent for me.
2018-12-31 16:32:00 via Google
I was treated here for 3 years and as far as VA services go this is absolutely phenomenal, the white river junction location is great too. The location is wonderful and easy to get to, its new inside which is nice, and I have NEVER been treated so well as a military veteran. I cannot commend this place enough for its customer service and attitude, the people here really care about their veterans and do the best they can with what they have (often there are staff shortages and lack of funding, like most Veterans programs). It can be hard to get someone on the phone right away, but leaving a message ALWAYS gets me a return call same-day. That being said, like most Veterans clinics its hard to get an appointment. I am lucky enough that my doctor gave me her nurse line in case of emergency and for basic prescription refills, but I am sure that is an anomaly. The wait time is about 60-90 days depending on the season (winter is harder to get appts). Prescriptions can be a bit of a hassle as there is no pharmacy on location, so they have to contract out. This can be irritating as I frequently had the "we arent seeing it in the computer" conversation for my prescriptions. But usually it was remedied in 24 hours or less. I have been treated at 4 different VA hospitals and never received the level of care the Vermont VA center and its affiliates offer. Thank you!
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