2019-09-19 20:37:42 via Google
I was admitted to the 3rd floor on arrival without any evaluation. I was horrified. I seemed to be the only person on that floor employed, active and able to carry on an intelligent conversation. I was scared to death. The nurses & techs on the floor the following 24 hours were wonderful. Without them I would have lost my mind. One patient was screaming the most vile obscenities. I just knew she was screaming them at me. The nurse told me not to worry that she was just screaming. That was just one of the things that happen in the 24 hours I was in the hell. I attended a group session & participated, everyone else seemed to being doing their on thing. I was told I was put on that floor because of my age. I am 68. After I spoke with the psychiatrist, he said he would transfer me to the 1st floor but told me I would be the oldest one down there. Why should that play such a big part. By the way I fit in just fine. I spoke with the psychologist while on that floor. He asked several questions. One was rather odd to me. He ask how I would pick a therapist. I told him I’d have my family doctor refer me. He asked me why. I told him my doctor had always referred us to outstanding specialists in the past. His following remark was confusing. He said “well would you let him refer you to someone to do your taxes”. I told him of course not I’m an accountant. Then I ask him if I didn’t ask my doctor would I look for a therapist in the yellow pages? A few hours later I was moved to the 1st floor. It was like falling into heaven. The patients were actually talking in real sentences and interacting with each other. The staff was always helpful and friendly. I attended group & improved. Actually I mostly improved by talking one on one with different people. My case worker was wonderful and the psychiatrist PA was so much better than the psychiatrist. She actually listened and smiled. I would have given a much higher rating if I had only had interaction with the people on the 1st floor. The food could have been better but I guess they did the best they could with what they had. We went 2 days without towels. They did pass out hand towels once since no bath towels were available. I was lucky I’m rather small. The men weren’t so lucky. Other people didn’t fare as well as I but that will be up to them to write a review.
2019-05-22 15:26:18 via Google
The staff at Haven is fantastic and care deeply about their patients. They understand what is needed for recovery and are committed to a positive outcome. It is obvious that their therapy activities and treatment plans are geared toward better mental health in a caring and comfortable environment. I would highly recommend Haven!
2019-08-07 03:42:19 via Google
Fantastic doctor's, nurses, techs, social workers and cleaning staff. However, it could do with better accessibility for people in wheelchairs. I'll be sending a letter to them soon.
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