2019-11-17 22:42:41 via Google
I am a Psych Provider who owns a clinic in town that treats both children and adults. I cam on here to write a review / thank you to UPC for seeing a family member of one of my clients who lost his insurance. My client had nothing but good things to say about the staff and the male Psychiatrist or Nurse Practitioner they saw. In fact, the clinic does not treat children but the provider spent time talking to the family about Autism resources because my client's brother just learned his daughter was diagnosed. I find some of these reviews very disturbing and quite inflammatory. I understand that UPC has a walk-in clinic and an Observation unit. I understand that the Observation unit accepts most of the involuntary Psychiatric cases in town. I have been required to send some clients there in my career from other hospitals because clients may be acting irrationally and threatening themselves or others. I understand that families and even the police bring clients there for evaluations. I would expect that most of these clients are very unhappy to be there. I am very disturbed about the comments regarding the clinic. I just read a scathing review from someone who complained that he was not given medication despite him being positive for drugs and working in a marijuana clinic. I comment the provider for refraining from prescribing new medication or labeling this patient with a psychiatric condition when under the influence of any drugs or alcohol. In 30 years, I have never diagnosed or started new medications on anyone who tested positive for drugs or smelled of alcohol. I have always been told that UPC was a Psychiatric Emergency Room. I have consulted in Emergency Rooms and I also would have refrained from making any medication decisions if I thought that you were under the influence at the time. Maybe I am getting old but I would always put your safety ahead of the inconvenience of postponing the exam. My God!, what if the provider would have thought you were psychotic or manic and put you on an unneeded medication? I have literally just read a review of someone who was upset that she did not get a water bottle. I read a review that someone was angry because 2 "Nurses" outside were rude (I have been on a tour of UPC, the building actually has multiple clinics and hospitals within the old Phoenix Memorial Hospital. When I went there, the people sitting outside were not affiliated with UPC as they worked next door at the Maricopa Clinic). I have been working in Health care for 40 years and come across people in need without insurance or can't find a provider before they run out of medication. I am contacted from various programs, churches, providers, and even friends who have or know someone who need medication help NOW. I can't see everyone and I have been sending people to UPC for years. Please don't let any of these outlandish reviews stop you from getting help. I have obtained some sort of feedback on at least 15 people sent to UPC in the last 12 months and the only complaint is that they don't treat ADHD or refill controlled substances.
2019-10-04 18:46:35 via Yelp
My son Eric was brought in on Thursday evening. I spoke to Mark several times on Friday ( not sure of job title, behavioral tech possibly). He was so kind...